Orders placed on our website are delivered to cargo within 48 hours on Mondays-Fridays (excluding holidays).
You can visit our Delivery Times page to learn delivery times for orders from abroad.
However, in some cases, local customs may retain the order and therefore lead to delays in delivery. This is not under our control.
Your overseas orders are shipped with Tnt and Fedex companies we have contracted.
For overseas orders, the delivery fee is based on the country of shipment.
Your delivery fee is calculated after you enter your delivery address when completing your purchase.
When your order is delivered to the cargo, you will receive an e-mail with your tracking number.
Then you can follow your order from the Where is my cargo section with your tracking number.
Local customs may charge extra taxes or payments. These payments will be borne by the customer.
We have no control over these extra payment requests.
As each country has different regulations, it is not possible to provide information in advance in such cases.
For international orders, you must provide information by e-mail to info@alexmakina.com before you can send your refund.
Since returns are not sent or extra tax or customs payments are completed, all shipment, taxes and customs payments of returned products are the customer's responsibility.
In such cases, such payments are deducted from the customer's refund.
You can visit our Delivery Times page to learn delivery times for orders from abroad.
However, in some cases, local customs may retain the order and therefore lead to delays in delivery. This is not under our control.
Your overseas orders are shipped with Tnt and Fedex companies we have contracted.
For overseas orders, the delivery fee is based on the country of shipment.
Your delivery fee is calculated after you enter your delivery address when completing your purchase.
When your order is delivered to the cargo, you will receive an e-mail with your tracking number.
Then you can follow your order from the Where is my cargo section with your tracking number.
Local customs may charge extra taxes or payments. These payments will be borne by the customer.
We have no control over these extra payment requests.
As each country has different regulations, it is not possible to provide information in advance in such cases.
For international orders, you must provide information by e-mail to info@alexmakina.com before you can send your refund.
Since returns are not sent or extra tax or customs payments are completed, all shipment, taxes and customs payments of returned products are the customer's responsibility.
In such cases, such payments are deducted from the customer's refund.